Shipping and Returns

Carriage Charges U.K.

Delivery to most Mainland UK postcodes is £4.95 (ex VAT) for orders weighing up to 25 kilos gross weight. Within a maximum parcel size of 450 x 300 x 300mm.

Delivery to Postcodes IV, HS, BT, Highlands & Islands, and some other remote postcodes will attract a premium.
The shopping cart will identify these charges before you finalise your order.

Carriage Charges Europe

Parcels under 2 kilos gross weight, can be sent airmail, but you should consider insuring the goods against loss or damage.
We have a flat rate delivery charge by door to door courier for most European countries. The prices below are based on weight from minimum
2 kilos to a maximum of 25 kilos gross weight within a maximum parcel size of 450 x 300 x 300mm.
If your order exceeds 25 kilos or the maximum parcel size, you will be charged in additional 25 kilo increments.

Indicative costs follow:-

Austria £12.00
Belgium £12.00
Bulgaria £24.00
Corsica £24.00
Croatia £25.00
Cyprus £25.00
Czech Republic £12.00
Denmark £14.00
Estonia £16.00
Finland £18.50
France £12.00
Germany £10.00
Gibraltar £13.99
Greece £28.00
Hungary £15.00
Irish Republic £12.00
Isle of Man £15.00
Italy £14.50
Latvia £16.50
Lithuania £16.00
Luxembourg £12.00
Netherlands £10.00
Northern Ireland £12.50
Norway £23.50
Poland £15.00
Portugal £14.00
Romania £18.00
Sicily £28.00
Slovakia £15.00
Slovenia £15.00
Spain £14.00
Sweden £14.00
Switzerland £15.50

If you have a valid VAT number, recognised on the European database, you will not have to pay VAT.
Shipments to Norway, Gibraltar and Switzerland are also free from VAT

Carriage Charges Rest of the World

We have excellent contract rates to many countries like USA, China, Taiwan, Japan and many others. The cart will automatically calculate the price for shipment
based on country of destination and weight of order. If you need some indication for your country, email and ask us. You will be liable
for any taxes, duties, or charges applicable in your country of destination.

Bay House Returns policy

Customers in the EU have a 7 working day cooling off period from date of delivery, in which they can return their ingredients. Please contact us in writing
in the first instance, listing Invoice number, Email address, Telephone number, and reason for wanting to return the ingredients. We will then issue a returns number after agreeing to take back the goods.

All goods must be in unused condition with packaging intact and in original condition on receipt. You cannot return used or opened products, specially sourced or blended products
as these are created to order. You are responsible for the safe and accurate return of goods, so be sure to get proof of despatch in the event of damage or loss.

Where there has been no error on our part with the original order, as soon as we have safely received the returned goods, we will issue you with
a refund for the cost of the goods. We do not refund the cost of sending the goods to you or returning the goods to us.