Shipping and Returns
Carriage Charges U.K.
Standard delivery to most Mainland UK postcodes is £4.99 (ex VAT) for orders weighing up to 25 kilos gross weight within a maximum parcel size of 45 x 30 x 30cm. Economy orders are shipped within 2 - 5 working days, depending on the volume of orders we have on hand. Obviously, we will ship as quickly as we can. Express delivery to most U.K. postcodes is £ 8.99 (ex VAT) within same packaging parameters, but must be placed before 12-00 noon for same day shipment, otherwise goods will be shipped following working day.
Delivery to Postcodes IV, HS, BT, Highlands & Islands, and some other remote postcodes will attract a premium.
The shopping cart should identify these charges before you finalise your order.
Carriage Charges Europe
Parcels under 2 kilos gross weight, can be sent airmail, but you should consider insuring the goods against loss or damage.
We have a flat rate delivery charge by door to door courier for most European countries. The prices below are based on weight from minimum
2 kilos to a maximum of 25 kilos gross weight within a maximum parcel size of 45 x 30 x 30cm.
If your order exceeds 25 kilos or the maximum parcel size, you can be charged in additional 25 kilo increments.
Indicative costs follow:-
Czech Republic £12.00
Irish Republic £12.00
|Isle of Man £15.00|
Northern Ireland £12.50
Once an order is placed, we can not change it after the payment has been processed. Shipments to Norway, Gibraltar and Switzerland are currently free from VAT.
Carriage Charges Rest of the World
We have excellent contract rates to many countries like USA, China, Taiwan, Japan and many others. The cart will automatically calculate the price for shipment
based on country of destination and weight of order. If you need some indication for your country, email sales@bay-House.co.uk and ask us. You will be liable
for any taxes, duties, or charges applicable in your country of destination.All parcels greater than 2 kilos gross weight are shipped by courier and are insured accordingly.
Parcels under 2 kilos gross weight are sent by regular uninsured airmail and are not insured. We strongly advise you to consider insuring these parcels against loss or damage in transit.
Bay House Returns policy
Customers in the EU have a 7 working day cooling off period from date of delivery, in which they can return their ingredients. Please contact us in writing
in the first instance, listing Invoice number, Email address, Telephone number, and reason for wanting to return the ingredients. We will then issue a returns
number after agreeing to take back the goods.
All goods must be in unused condition with packaging intact and in original condition on receipt. You cannot return used or opened products, specially
sourced or blended products as these are created to order. You are responsible for the safe and accurate return of goods, so be sure to get proof of despatch
in the event of damage or loss.
Where there has been no error on our part with the original order, as soon as we have safely received the returned goods, we will issue you with
a refund for the cost of the goods. We do not refund the cost of sending the goods to you or returning the goods to us.